Orders and Quotations

Following initial quotation, we shall require you to supply a copy of the logo or artwork that you wish us to use on your behalf.  You are entirely responsible for the legality of this artwork and we will require confirmation that you have the right to use this artwork as your own.  We will not use any artwork that is known to be in breach of copyright.   Once artwork has been accepted, we shall use this image and have it digitised on your behalf and will send you a copy image by email and a sample sew out by request.  We ask that you check this very carefully for any errors and to notify us immediately of any corrections or alterations that need to be made.  If you are happy with the digitised logo and require no corrections or alterations, we will require you to inform us in writing that you are satisfied the digitised design is correct and you wish to go ahead with your order.  Once your order has been started no further alterations to the digitised logo can be made without incurring a further digitising charge.  If we have begun embroidering your garments these cannot be changed.  A further order will need to be made and paid for.  We will not be liable once you have given your approval that you are happy for the design to be used should you notice any errors or wish changes to be made after work has commenced.  It is very important that you check carefully any work that is sent to you for approval. If you are happy with the Digitising and any samples provided, please confirm this in writing via email. 

Supplying Your Own Garments

We are accepting customers own garments – Customers wishing to supply their own garments may do so providing they are in good condition; we will not accept any garments that are in poor condition or soiled. By paying for embroidery you are accepting responsibility for your own garment and Luxe Embroidery Ltd will not be held responsible for any damages that could occur during embroidery, or any other process that takes place; this disclaimer also covers Luxe Embroidery Ltd against any changes in the embroidery quality due to machine breakdowns / malfunctions or power cuts. By proceeding with an order you are accepting these terms and this will act as a disclaimer, this is a legally binding contract which if necessary Luxe Embroidery Ltd may use in legal action. Customers bring their garments at their own risk. Luxe Embroidery Ltd will only refund the cost of embroidery in the event of damage caused by the machine / process. We will not refund the cost of the garment. 

Customer Instructions and Responsibility

At Luxe Embroidery, we aim to follow all customer instructions as accurately as possible. It is the customer’s responsibility to ensure that all design specifications, spelling, colours, sizes, placements, and other details are clearly and accurately provided in writing. If instructions are unclear or incomplete and we interpret them to the best of our ability, we cannot accept responsibility for any resulting errors. In such cases, no refunds or replacements will be issued. To avoid misunderstandings, we recommend customers double-check all information and, where possible, provide mock-ups, images, or written confirmations of the design requirements before production.

Colour Quality

Luxe Embroidery Ltd cannot guarantee that colours will be 100% accurate to artwork, however we do are up most to keep colours consistent and as close to the original artwork as possible.

Pricing

All items sold by Luxe Embroidery Ltd are described as accurately as possible and represents excellent value for money. All prices are shown in pound sterling (£) and are inclusive of VAT unless clearly stated otherwise. Luxe Embroidery Ltd are NOT a VAT Registered company so cannot provide VAT receipts. It is our policy to price goods at the most competitive prices, however if due to circumstances beyond our control, we may deem it necessary to adjust prices therefore we reserve the right to do so without prior notice. Prices and specifications are checked regularly and while every effort is made to make them accurate Luxe Embroidery Ltd take no responsibility for errors or omissions.

Catalogue Sizes & Prices

Although we try our best to provide accurate sizes and colours in our Shop / Catalogue and email documentation, we cannot guarantee they are 100% accurate as different computers and device will show colours differently and sizes can differ from manufacturer to manufacturer. We provide the most accurate information possible from our suppliers and therefore are not held responsible for the customer’s choice in size. Please contact us for further information. 

Shopping / Orders
All items are subject to availability.

Invoices

All invoices must be paid prior to order being started

Payment

At this time we do not have a card machine however customers can pay via Cash, Paypal or by BACs all prior to orders starting.

Returns

Any plain garments in their original condition may be returned within 10 working days of receiving, please note however there will be a restocking charge, this is 20% of the total cost.

Unfortunately garments that have been embroidered / personalised in anyway cannot be returned as they are classed as bespoke and cannot be resold. In the event that a mistake has been made by Luxe Embroidery Ltd e.g. spelling mistakes, which is found to be the fault of Luxe Embroidery Ltd we will accept returns within 10 working days of the customer receiving their goods.

We ask that all returns are sent via recorded delivery with proof of postage. A copy of postage should be sent to sales@luxeembroidery.co.uk. Once the item/items have been received and inspected a refund or replacement will be issued. All returns must be sent in their original condition and packaging, unworn and not soiled. Luxe Embroidery Ltd will check all items before a refund is issued. If these conditions are not met as deemed by Luxe Embroidery Ltd a refund will not be issued. The customer is required to pay for return deliver by post for all unwanted plain garments. If faulty garments are returned and the fault is found to be at the fault of Luxe Embroidery Ltd we will provide a full refund / replacement once the items have been received and checked that they are in their original condition.

Cancellations

Luxe Embroidery Ltd will accept cancellations up to 2 days after the order has been received on the understanding that no costs have been incurred. In the event that the customer’s order has been processed for embroidery, a full artwork/garment charge will apply. Plain garments may also incur a re-stocking charge. Customers must inform Luxe Embroidery Ltd in writing via email with a reason of cancellation.

Postage & Packaging/ Collections

Luxe Embroidery Ltd take no responsibility for any damages that may occur during transit – by either the courier or the customer. Any damages must be reported within 24 hours of receiving the goods. All orders should be checked by the customer when received or before leaving the premises on collection orders

If you have any questions about Luxe Embroidery Ltd and the above Terms & Conditions, please contact us via sales@luxeembroidery.co.uk

Website Terms of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

What’s in these terms?

These terms tell you the rules for using our website, www.luxeembroidery.co.uk (our “site”).

The site is operated by Luxe Embroidery Ltd. We are registered in [England and Wales] under company number 12937353 and have our registered office at Carlett Boulevard, Wirral, United Kingdom, CH44 4BT.

We are a limited company.

To contact us, please email sales@luxeembroidery.co.uk or telephone 0151 739 9148.

By using our site you accept these terms.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

We may make changes to these terms.

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

We may suspend or withdraw our site

Our site is made available for use free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this Agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always try to tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

Unless we have given you permission, you must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You may use any part of the content on our site to promote our brand. You must not use any part of the content on our site for any other commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our request, return or destroy any copies of the materials you have made.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

    • use of, or inability to use, our site; or

    • use of or reliance on any content displayed on our site.

  • In particular, we will not be liable for:

    • loss of profits, sales, business, or revenue;

    • business interruption;

    • loss of anticipated savings;

    • loss of business opportunity, goodwill or reputation; or

    • any indirect or consequential loss or damage.

If you are a consumer user:

  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information:

We will only use your personal information as set out in our Privacy Policy Privacy Policy – Luxe Embroidery Ltd.

Acceptable Use:

You may use this site only for lawful purposes.

You agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these terms of website use.

  • Not to access without authority, interfere with, damage or disrupt:

    • any part of our site;

    • any equipment or network on which our site is stored;

    • any software used in the provision of our site; or

    • any equipment or network or software owned or used by any third party.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site:

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use section above.

If you wish to link to or make any use of content on our site other than that set out above, please contact us using the details provided above.

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you live outside the UK, please be aware that you are always entitled to any mandatory consumer protections applicable in the country where you live.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Our trade marks are registered

Luxe Embroidery Ltd’s logo are UK registered trademarks of Luxe Embroidery Ltd. You are not permitted to use them without our approval.